In designing and maintaining your organization's LMS online training, keep in mind its community-building capacity. The more interactive and collaborative, the more effective your course will be. Synergy is the bread and butter of today's globalizing economy.
These days, organizations are practically composed of a vast network of teams to meet all the goals and functions an organization has. An LMS can be not only a helpful way to organize employee training, but service teams can use them to keep track of customers and employee achievements. Service teams are an increasingly international group. They support customers or the internal organization, normally with a service or technical support role, 24/7.
Training for a role in a service team is something an LMS can take care of, with video tools, simulations, and audio tools like those used by Coggno, to create situations dealing with customers. Some LMSs are even multi-lingual, offering a variety of built-in languages to personalize employees' training experiences.
One problem virtual teams may experience involves the very learning system tools that are meant to facilitate group collaboration. Although cutting-edge collaboration and learning system technologies like Web 2.0 tools and even virtual worlds can help virtual teams achieve goals, the introduction of these technologies can also impose time-costing distractions.
The introduction of a real-time conferencing and collaboration tools may sidetrack members from their focus and draw them into a distracting cycle of tool experimentation. Or an interactive virtual world that is meant as a product-creation learning system, training tool or meeting space may take hours for users to get the hang of, and ultimately may not even function efficiently. The existence of a solid team base is crucial, greatly overshadowing the importance of the newest, fanciest
Monday, April 13, 2009
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